Shipping Policy

Shipping Destinations

We currently only ship within within the United States.

Free Shipping 

We are pleased to offer free shipping on all orders

TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:

Handling time is (1-2) Working Days (Monday to Friday)

Transit time is (3-4) Working Days (Monday to Friday)

Order cut-off time will be 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Delivery Terms:

We use ups Shipping to deliver the product.

Tracking Information:

Once your order has been shipped, it comes with a tracking number allowing you to track it until it is delivered.

Chhange Of Address:

We cannot change the delivery address once it is in transit. If you wish to change the delivery address of your order, please contact us within 24 hours of placing your order at support@malanelighting.eu to get the updates.

Multiple Address:

We don't offer shipment to multiple addresses for one order. If you'd like items delivered to multiple addresses, please place those orders separately.

Wrong Address:

If you provide the wrong address during checkout and our product is returned to us then you will responsible for all shipping costs for resending the product.

Delayed:

However, there are some cases of delay. We will contact you immediately if the order is delayed or taking longer than the expected timeline.

Damaged in Transit:

If you find a package damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the further proceedings.

Contact Us

Business Name: Malane Lighting
Phone: +1 424-243-3145
Email: support@malanelighting.eu
Address: 400 West, Salt Lake City, Utah 84101, United States
Customer Service Opening Hours: Monday to Sunday - 9:00 AM – 6:00 PM EST
Response Time: We aim to respond within 24-48 hours