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Go to the shopOrder tracking
Where is my order?
Enter the tracking number from your shipping confirmation email to see the latest update from the carrier.
Can't find your tracking number? Check the shipping confirmation email (and your spam folder), or sign in to view your orders.
- 1Order confirmedYou receive an order confirmation email.
- 2PreparingYour fixture is checked and carefully packed.
- 3ShippedWe email your tracking number.
- 4DeliveredInspect your parcel on arrival.
Tracking questions
When will I receive my tracking number?
As soon as your order leaves our warehouse we send a shipping confirmation email containing your tracking number.
My tracking number shows no information
Carriers can take a day or two to register a new parcel. If there is still no update after that, contact us with your order number and we'll check it for you.
Can I change my delivery address?
Please contact us within 24 hours of placing your order. Once a parcel is in transit the address can no longer be changed.
My parcel arrived damaged
If possible, refuse the parcel from the courier. Otherwise, email us within 48 hours of delivery with photos or a video and we'll arrange a replacement or refund.
My parcel is held at customs
Contact us with your order number and we'll help you with the information customs needs.
